Experience tells us that many computer malfunctions are caused by viruses and spyware. Prevent viruses and spyware from infecting your computer and keep your personal data and information from prying eyes with the award winning PC-cillin Internet Security 2007 Be in the know. Find out what viruses and spyware are, how they can adversely affect your computer and more importantly how you can protect yourself from them. Scan your PC for viruses and spyware! When it comes to your computer, do you like many others, have trouble getting things to work properly? If so you are not alone. Our computer experts are available to help you get the most out of your computer investment.  Our most requested services include: wired and wireless networking, data backup, virus and spyware removal and protection, on-line privacy, data and systems security, new device set up, such as;  video and digital cameras, web cameras, VoIP (free video phone), printers, scanners and multi-functional devices.  Avoid  the frustration and call the experts today!  Authorized Sales and Service Provider

Need an expert? Like an automobile, a poorly working computer system often requires no more than a good tune up.  Have your system working like the day you took it out of the box.  We will come to your home or office and perform a complete system diagnostics, tune up and data security assessment. only $99.00 flat rate on-site (labour only, parts extra)  Is your system or network at risk? You need to know! Don't let the data and personal information in your computer fall into the wrong hands. We can recommend the right security and privacy solutions and help you put them to work. Explore the internet and view your emails with piece-of-mind, knowing that your personal data is secure and private. Book an appointment today! Are you backing up your data?  Don't lose your critical business data or your personal pictures, music, and documents if you should have the unpleasant and often costly experience of a hard drive failure. A small investment today can save you a lot of time and money later. Take action before disaster strikes. Fax and printer manufacturers recommend a preventative maintenance service be performed on their products at least once a year. Check out the benefits.

"Let us be your IT Department"

Are you or your staff spending too much time dealing with computer, fax, printer and network issues? Time that should be spent on the more important aspects of business. Having someone on staff dedicated to these tasks is not realistic for most small and medium size businesses. Businesses save money, increase productivity and better utilize human resources by outsourcing their IT support requirements.   At The Fax & Printer Guy we employ industry certified technicians. Our team of experts have over  25 years of experience coupled with up-to-the-minute training and the skills required to keep your mission critical computers, fax, printers and networks up and running so you can keep your business up and running. Our experience and expertise ensures that your inevitable day-to-day technology glitches are handled promptly and effectively resulting in minimum downtime and maximum productivity. We can handle it all for you. You can't go wrong when you choose our team. The job gets done right the first time and no job is too big or too small. To meet the demands of your business while giving you piece of mind in knowing that an IT specialist is just a phone call away The Fax & Printer Guy offers priorty on-site service to our "Service Pack" customers. No more waiting. If you are a "Service Pack" customer you go to the head of the line anytime you require our services. Save on labour costs.... "Service Packs" are purchased in advance in 5, 10, or 20 hour blocks and do not expire until they are used in full for IT services such as: fax and printer maintenance and repair as well as computer systems  and computer networks maintenance and repair. Bronze Service Pack - Book 5 hours for only $425.00 and receive 1 free bonus hour. Silver Service Pack - Book 10 hours for only $850.00 and receive 2 free bonus hours. Gold Service Pack - Book 20 hours for only $1700.00 and receive 4 free bonus hours. Book your service pack now! Note: "Service Pack" hours are only applicable to the labour portion of your bill. Parts and supplies are extra.

Technical Services, Rates and Policies

On Site Rate - Fax and Printer Maintenance & Repair  $99.00 flat rate for initial unit serviced.  $69.00 flat rate for each additional unit serviced at the same time. On-Site Rate - Computer and Network Maintenance & Repair $85.00 per hour, minimum one hour billing. In-Shop Rate - Computer Maintenance & Repair $69.00 per hour, minimum one hour billing Ask about our Flat Rate Tune-Up for only $99.00 On-Site Rate - Fax and Printer Preventative Maintenance Service $99.00 flat rate for initial unit serviced. $69.00 flat rate for each additional unit serviced at the same time. On-Site Rate - DeskTop Computer Preventative Maintenance Service      $99.00 flat rate for initial unit serviced. $69.00 flat rate for each additional unit serviced at the same time. On-Site Rate - Equipment Set Up, Testing and User Training From $69.00 Available when purchasing a computer, fax, printer or multi-functional device, some conditions apply, call for details. Service Warranty After-Warranty-Service performed by The Fax & Printer Guy is covered by a  90 Day Parts & Labour warranty.

After-Warranty Fax and Laser Printer Service Contracts

Our Service Contract Programs employ a preventative approach to equipment maintenance. It is estimated that over half of all emergenecy equipment repairs that interrupt your work flow and cost you money in lost productivity and down time can be dramatically decreased or even prevented with regular maintenance. Printer and Fax manufacturers recommend a preventative maintenance service be performed at least once a year. Consider the following benefits: Minimize annoying misfeeds and paper jams with a chemical rejuvenation of all rubber feed components. Regular cleaning and maintenance of your laser printer and fax fusing assemblies can increase its life expectancy and significantly reduce the occurrence of costly fusing unit rebuilds or replacements. Regular inspection of all gear trains, solenoids, clutch mechanisms, switches, sensors, actuators and cooling fans can head off trouble before it occurs. Many costly electronic component failures are the result of an internal build-up of toner, dust and other airborne particles that make their way into your equipment. Compressed air cleaning of all internal components will reduce electronic component failure. Compressed air cleaning of the scanner and optical assemblies will ensure the highest quality appearance and integrity in the documents you fax and print. Detailed cleaning of the exterior will enhance the professional appearance of your office environment.  Have piece of mind and control costs from as low as $199.00 per year or just $0.55 cents per day. Service coverage is available for most major brands and models. Service coverage includes on-site service, parts and labour. Some conditions apply. Please ask for complete details. Low Volume Laser Fax or Laser Printer $199.00 per year Mid Volume Laser Fax or Laser Printer $299.00 per year High Volume Laser Fax or Laser Printer $399.00 per year Color Laser Printers, Color Business InkJet Printers and Wide Format Plotters $599.00 per year and up, please request a quote. Multiple unit discounts are available. Please ask for details.

Workflow Optimization Consulting Services

Workflow optimization consultants at The Fax & Printer Guy Inc. are HP Certified Total Print Management and Balanced Deployment Professionals specializing in complete office imaging, print and document management services. Using an analytical and consultative approach and taking into account your business goals and objectives we help to ensure you get the best return on your IT investment. You've heard it before. It has been presented to you in many forms. Document Management, Cost Per Page, Cost Per Copy and similar buzz terms and programs have been touted for years as the most effective way to save money on daily administrative functions performed in offices around the world. The fundamental flaw with these programs however is that they often concentrate on equipment and supply centric solutions avoiding or overlooking the greatest expense to any organization that being labour costs. Office support staff log many miles on the "Sneaker Net" walking back and forth from their work station to the fax, to the printer, to the filing cabinet usually several times a day, often encountering time robbing distractions, resulting in lost productivity and higher than necessary labour costs. Your support staff are most efficient and productive when they are able to remain at their work stations. Most office environments however are not optimized to facilitate this. A true cost savings work flow program must revolve around making staff more productive  and efficient. By examing the fundamental support functions performed by typical office support staff, we identified three key areas for improving work flow functionality thereby optimizing staff productivity and efficiency and ultimately improving your bottom line and competitive position. OPTIMIZER 123 Copy and Print Management Email, VoiceMail and Fax Communications Document Management The Fax & Printer Guy Inc's Optimizer 123 work flow program has been designed to address these three fundamental support staff functions thereby improving upon and optimizing the productivity and efficiency of your staff and optimally lowering your operating costs. Copy and Print Management Preserve cash flow by never having to make an expensive capital expenditure for printers, fax machines, or multifunctional/copying devices again. TF&PG's Optimzer 123 program can provide you with manageable and accountable monthly copy and print expenses as well as  one point of contact for all your printers, fax, multifunctional/copying devices, related supplies and technical support requirements. You do not have to buy new equipment to take part in this program. We will evaluate your current fleet of equipment ensuring that it is properly deployed and utilized. We will also make recommendations for equipment upgrades or migrations as necessary. You can easily add new or refurbished equipment to your fleet as required. Your staff will never have to bother themselves with sourcing toner or ensuring there are sufficient quantities on hand as we monitor your toner inventories and replenish them on a scheduled basis. When service is required your staff will no longer need to spend valuable time looking for the lowest cost service as technical service and parts are included in your program. Simply pick up the phone and place a request for service with one of our friendly and helpful service dispatchers. Your service requirements will be addressed promptly by our own qualified and experienced in-house technical staff and you will not receive any surprise billings. Email, VoiceMail  and Fax Communications The Fax & Printer Guy recommends eFax , a solution offering greater convenience, higher quality and lower costs than traditional analog fax machines or fax servers saving companies hundreds if not thousands of dollars per year. We all know how convenient and economical e-mail is for business. eFax enables you to leverage the power of the internet and your current e-mail service by providing both inbound and outbound fax capabilities without renting or installing any phone lines or telco equipment or buying and maintaining any fax machines, fax servers or software. eFax enables you to send and receive faxes right from your desktop. It's that easy! Speaking of leveraging the power of the internet (pardon the pun) and everyday email check out eVoice The Fax & Printer Guy's recommended voicemail solution. Document Storage and Retreival Do your office staff need fast access to important documents? PaperPort® Professional 11 provides unmatched Value in Scanning, PDF Document Creation, Document Assembly and File Management for Your Entire Organization! PaperPort Professional is so fast and productive that it makes scanning and managing documents a breeze. PaperPort can organize, view and print PDF files plus over 150 document and photo formats. Information no longer needs to be trapped in paper and application files scattered around your office and PC. PaperPort simplifies things by handling everything that your office handles now, plus stuff that Microsoft Windows doesn’t do well - like scanned paper and PDF documents – in a way that is so fast, unique and efficient that you’ll wonder how you ever worked without it. If you feel our Optimizer 123 approach to workflow optimization would be beneficial to you and your organization please call to schedule an on-site needs assessment and consultation.

Authorized Sales & Service

Authorized Sales & Service